Ordering Process

1. Once you place an order you will receive an automated email notification from us – please check your spam/junk email folder for this notification.
2. If you have ordered invitation personalising with guests’ names and/or envelope printing, you will be sent an Excel spreadsheet to populate with the relevant details. This information does not need to be complete until we are ready to print your order, but you can make a start on it while we’re working on the design.
3. You will also be sent a generic Word template which you can overwrite with your own information. You can make small changes if you wish – just be mindful of the amount of text and the space you have available. Remember that the design is fixed and the graphics (where relevant) cannot be changed, so please ensure you do not change the font sizes or add any large chunks of text which can’t be accommodated in the space allocated.
4. We will provide you with a mock-up for the invitation within 1 business day after you email the Word template back to us.
5. You are welcome to make up to 2 rounds of changes to the initial draft, at no cost. All edits are to be sent by email.
6. We’ll adjust the draft and send you a revised proof. If you cannot easily judge the differences on the screen, we encourage you to print them out so that you can compare them side by side. A third proof will be available after this, if further changes are required.
7. If you require additional cards in this suite (information cards, RSVP postcards), we’ll send you proofs of these once the invitation is approved.
8. Note: If more than 3 proofs of any item are required, they will be charged at $10 each, even if the changes are minimal.
9. When you’re happy with the proof/s we will ask for your guest list, if relevant. A summary of the order will be sent for you to do a final check of all the details. You will need to give us your written (email) approval of these details before we proceed.
10. Your order will then be added to our production queue. Generally the turnaround time for completion of production is 2-3 business days from the time you sign off on the proof/s and provide us with your guest list. Exceptions can occasionally be made, but please bear in mind that we have many different jobs to produce every week, especially at busy times of the year.
11. We will notify you when the order is ready. If any additional costs have been incurred since the initial order was placed, they will be payable either on collection from our Sydney store or before we Express Post your completed order to you.
12. We will contact you by email if we have any queries along the way and you are also welcome to contact us! We ask that you use email because phone conversations cannot be verified. All your instructions and decisions must be in written form for reference by both parties and it is important to monitor your emails regularly, especially if the email address you provide to communicate with us is one that you don’t usually check very often.